HOW CAN I CONTACT GLUG WINES?
You can contact us via email at firstname.lastname@example.org
Alternatively you can call us on 07887953165 (text is preferred)
HOW LONG WILL MY DELIVERY TAKE?
Deliveries should arrive within 4-5 working days.
HOW MUCH DOES DELIVERY COST?
Delivery is £8 to mainland U.K. Please note we do not deliver to certain UK postcodes. Orders over £100.00 are delivered free of charge.
We also over a Free Delivery Service* to the following postcodes KT1,2, SW,13,14,15
DO YOU DELIVER OVERSEAS?
We currently do not delivery overseas, the Channel Islands and BFPO addresses
I MISSED MY DELIVERY. WHAT DO I DO?
Our deliveries are made by a third party company. If you are unavailable to sign for the order the driver may leave the wine in a ‘safe’ place as specified by you whilst placing order. A card will be posted through your letterbox notifying you of where it has been delivered or how you can arrange a re-delivery. The courier will attempt to deliver your order twice after which time it will be returned to their depot for collection by you. If the wine has not been collected after 3 days it will be returned to us. Please note that unfortunately re-delivery will incur a charge. Any problems please contact us email@example.com and we will do our best to sort things out.
SOME ITEMS ARE MISSING/DAMAGED IN MY DELIVERY?
It is important to keep & check your delivery note – you should notify us immediately of any missing or damaged items.
CAN I ORDER LESS THEN 6 BOTTLES?
Yes however, the minimum order will be £50. If you wish you can arrange your order for click + collect for orders under £50.
CAN I RETURN UN-OPENED BOTTLES OF WINE?
Yes, that’s not a problem. All bottles should be unopened & intact with no label damage i.e. water damage. We will arrange a refund within 48 working hours of the goods being received & inspected. Email us at firstname.lastname@example.org
I THINK MY WINE MAY BE FAULTY?
We are really sorry to hear that. We will replace or refund any of our wines that are faulty. This does not affect your statutory rights. We will require faulty bottles to be returned to us. We will arrange this for you. Please email as at email@example.com
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept debit cards, Mastercard, Visa , Amex, & Paypal, Apple Pay, Google Pay
I WANT TO MAKE A COMPLAINT/SUGGESTION?
For complaints + suggestions please email firstname.lastname@example.org
You can expect a full resolution with 72 working hours by a senior manager in our team. (We will notify you of any delays). Each complaint will be treated confidentially.